Terms & Conditions of Use for the mun888 Platform

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between mun888 ("Platform", "we") and any individual who uses, browses, or registers an account on the mun888 platform ("User", "you"). By accessing this platform, you confirm that you have read, understood, and agree to comply with all provisions contained in these Terms.

If you do not agree with any part of these Terms, you are advised not to use the mun888 platform. Continued use of the platform following any amendments to these Terms means you fully accept those changes.

2. Eligibility and Account Registration

To register and use mun888 services, you must meet the following eligibility requirements:

• Be at least 21 years old on the date of registration.
• Be residing in a geographic region that permits access to online gambling services.
• Have full legal capacity to enter into a binding agreement.
• Have never been declared bankrupt or placed under any financial control order by a court.
• Not be registering on behalf of or for another individual.

mun888 reserves the right to request identity verification documents at any stage. Documents that may be required include a copy of an identification card (MyKad), bank statement, or related documents. Failure to provide the requested documents within the specified period may result in account suspension or closure.

Each individual is only permitted to hold one active account. Multiple account registrations by the same individual are considered a serious violation and may result in the closure of all related accounts and forfeiture of balances.

3. User Account Management

You are fully responsible for all activities that occur under your account. Passwords and login information must be kept secure and not shared with any party. mun888 is not responsible for any losses arising from a user's failure to protect their account information.

If you suspect that your account has been accessed without authorisation, please contact our support team immediately via live chat or email. mun888 will take appropriate steps to investigate and resolve the issue promptly.

Users must ensure that registered information is accurate and up to date. Any changes to personal information such as email address or mobile phone number must be updated through the account dashboard or by contacting customer support.

4. Deposit and Withdrawal Policy

mun888 supports a range of payment methods for the convenience of Malaysian users, including Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay, and cryptocurrency namely USDT, BTC, and ETH.

• Minimum deposit amount: RM50 per transaction, covering all payment methods.
• Minimum withdrawal amount: RM50 per transaction.
• Withdrawals are processed within 1 hour after a request is successfully verified.

All deposits and withdrawals must use the same payment method or a method verified in the user's name. mun888 reserves the right to request additional verification before approving any withdrawal request for the purpose of preventing money laundering and fraud.

5. Bonuses, Promotions, and Wagering Requirements

mun888 offers a welcome bonus of 100% of the first deposit up to RM500. This bonus is subject to a wagering requirement of 10 times the bonus value before any withdrawal from the bonus balance is permitted.

As an example of how the wager is calculated: if you deposit RM100, a bonus of RM100 will be credited bringing your balance to RM200, and you need to fulfil a wager of RM1,000 (RM100 × 10) before withdrawing winnings from that bonus. For a deposit of RM1,200, the bonus is RM500 (maximum cap), the balance becomes RM1,700, and the required wager is RM5,000 (RM500 × 10).

• Bonuses cannot be converted directly to cash without meeting the wagering requirements.
• Only one welcome bonus is permitted per new user.
• mun888 reserves the right to cancel a bonus if there is evidence of abuse or fraud.
• Wagering requirements must be met within the period specified by the relevant promotion.
• Other bonus offers such as VIP cashback are subject to the separate mun888 VIP programme terms.

The mun888 VIP programme consists of four tiers: Bronze, Silver, Gold, and Platinum. Each tier offers a different weekly cashback rate, starting from up to 0.3% for Bronze up to 1.2% for Platinum. Tier advancement depends on a player's activity and loyalty on the platform.

6. Game Rules and Player Conduct

All games available on the mun888 platform must be played in accordance with the rules set by their respective game providers. Users are prohibited from using any automation software, bots, or other technical methods to gain an unfair advantage.

• Attempts to exploit technical bugs or system vulnerabilities are prohibited.
• Collaboration between players to cheat or manipulate game outcomes is a serious violation.
• Use of a VPN or proxy to bypass geographic restrictions may result in account suspension.
• All game results are final unless a technical error is confirmed by mun888.

In the event of a dispute relating to a game, mun888's decision following a full investigation is final and binding. Users may submit a written complaint to the support team within 72 hours of the incident.

7. Responsible Gambling

mun888 is committed to responsible gambling practices. This platform is intended solely for users aged 21 and above. Gambling should be treated as entertainment only, not as a source of income.

Users are encouraged to set personal limits on deposit amounts, losses, and playing time. If you feel that gambling is starting to have a negative effect on your personal, financial, or mental wellbeing, please use the self-exclusion tools available through your account or contact customer support for assistance.

For more information on responsible gambling, visit our Responsible Gambling page.

8. Account Suspension and Termination

mun888 reserves the right to suspend or terminate a user's account without prior notice if:

• The user violates any provision of these Terms.
• There is suspicion of fraud, money laundering, or other illegal activity.
• The user fails to comply with identity verification requests within the stipulated period.
• Information provided during registration is found to be inaccurate or false.
• The account has been inactive beyond the period specified in the inactive account policy.

Users may also request voluntary account closure at any time by contacting customer support. Once the request is confirmed, any valid remaining balance will be returned to the registered payment method after a standard review is completed.

9. Limitation of Liability

mun888 provides the platform using secure infrastructure, but cannot guarantee that the service will be available without interruption at all times. The platform is provided on an "as is" basis without any express or implied warranties.

mun888 is not liable for any losses arising from technical disruptions, account suspension due to terms violations, or losses resulting from gambling outcomes. The platform's liability to users is limited to the amount of the active balance in the user's account at the time of the claim.

10. Governing Law

These Terms are governed by the laws of the jurisdiction where mun888 is internationally licensed. Any dispute that cannot be resolved through negotiation will be referred to the competent arbitration body under that licensing jurisdiction.

Users in Malaysia are fully responsible for ensuring that their participation in activities offered by mun888 complies with applicable Malaysian law at the relevant time.

11. Contact Us

For any enquiries relating to these Terms and Conditions, please contact the mun888 customer support team via:

• Live Chat: Available 24/7 in Malay and English through the platform.
• Email: [email protected]

Our team is ready to assist you with any questions and feedback regarding the platform's services.